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GENERAL FAQs
Frequently Asked Question
Have questions? We’ve compiled answers to the most common queries about our jewellery, services, and custom offerings to help you shop with confidence.
Do you create custom jewellery designs?
Yes! We specialise in bespoke jewellery, working closely with clients to bring unique designs to life using gold, platinum, diamonds, and gemstones. We can also transform outdated heirlooms, old gold, and jewellery into stunning new pieces, preserving their sentimental value while giving them a fresh, modern look.
Do you offer jewellery repairs and resizing?
Absolutely! We provide expert repairs, resizing, polishing, and restoration services to ensure your jewellery stays beautiful and secure.
What metals and gemstones do you work with?
We work with silver, 9ct & 18ct gold, platinum, palladium, titanium, diamonds, Moissanite, Lab diamonds, pearls, and a variety of gemstones to craft exquisite pieces.
How do I choose the right necklace for party?
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Do you provide watch repairs and battery replacements?
We offer professional battery replacements and pressure tests on your luxury time piece.
Do you offer ear piercing services?
Yes! We provide safe and professional ear piercing with high-quality earrings to ensure a comfortable experience.
Do you do valuations on new and old jewellery?
Yes, we do! To provide an accurate valuation, we need to physically examine and weigh the jewellery. If you have any previous valuations for pieces we haven’t manufactured, please bring them along to help ensure a more precise estimate.
Why don't I see all your designs online?
Many of our creations are one-of-a-kind and custom-made, which means they may never be featured online. While we do showcase a curated selection of ready-to-wear pieces, we invite you to visit our studio to experience the full range and explore truly unique designs in person.
How do I make an appointment to view or design jewellery?
You can easily schedule an appointment through our website or by contacting our studio directly. Whether you're just browsing our collection or looking to create something bespoke, we look forward to welcoming you.
Can I commission a custom-designed piece?
Absolutely. We specialise in bespoke design and welcome the opportunity to create a unique piece that reflects your vision and style. Book an appointment or visit our studio to start your custom design journey with us.
STERLING SILVER
Frequently Asked Question
Curious about sterling silver? Explore our most frequently asked questions to learn why it’s a timeless, durable, and beautifully versatile choice for everyday and special occasion jewellery.
What is sterling silver?
Sterling silver is a high-quality silver alloy made of 92.5% pure silver and 7.5% other metals—usually copper. This combination enhances durability while maintaining silver’s signature shine. Look out for the “925” stamp, which certifies authenticity.
Will sterling silver tarnish over time?
Yes, sterling silver can tarnish when exposed to air, moisture, or chemicals—but it’s easy to restore. A quick polish with a silver cloth or cleaner will bring back its brilliant shine.
Is sterling silver hypoallergenic?
Sterling silver is generally hypoallergenic, especially when nickel-free. It’s a great choice for sensitive skin and is often used as an alternative to other metal alloys that can cause irritation.
How do I care for my sterling silver jewellery?
Store your pieces in a dry, tarnish-resistant pouch or jewellery box. Avoid contact with harsh chemicals, perfumes, and lotions, and clean regularly using a soft polishing cloth or silver cleaner.
Why choose sterling silver over other metals?
Sterling silver offers a beautiful balance of elegance, affordability, and durability. It has the luxurious look of white gold or platinum, without the high cost—making it perfect for both everyday wear and special occasions.
Can I wear sterling silver jewellery every day?
Absolutely! Sterling silver is durable enough for daily wear. Just be sure to store it properly and clean it periodically to maintain its shine.